Cancellations Returns & Refunds

Return Policy

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms –

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
• If you identify quality or a manufacturing defect on the received product.
• If the product is received in a damaged condition.

If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after taking out the partial cost of freight involved

You can reach us at phooldaanind@gmail.com or our helpline numbers at

+91 9321234768 to initiate returns.

Breakages

In the case of breakage and any transit damage, please send a picture of the product via Whatsapp to any of the numbers mentioned below and it will be taken care of immediately.

+91 9321234768 

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at phooldaanind@gmail.com or reach us at the following number+91 9321234768  within 24 hours of ordering and we will be happy to assist you

NOTE: Orders cannot be cancelled/altered after 12 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, phooldaan reserves the right to deny future orders.

For our products which are hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our patrons to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.

Return Process

1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at phooldaanind@gmail.com or at +91 9321234768 (10AM – 9PM) to initiate a return.

2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on phooldaanind@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of return.

3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

4. Items purchased as final sale cannot be returned, exchanged, or repaired.

Points to remember –  Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.  The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.

Refunds

All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation. 

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 5-6 days for the amount to reflect in your statements.

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Phooldaan is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9987300557 or mandar@phooldaan.com

• Brand Name: Phooldaan
• Product Main Category: Spiritual Decor
• Product Sub-category: Divine Collection
• Material: Polyresin
• Dimensions: Height: 38 cm
• Weight: 7 kg
• Country of Origin: India
• Occasion: Home decor and gifting purposes
• Product Code: SDDC145

Premium Craftsmanship: Expertly handcrafted from high-quality polyresin, ensuring a durable yet lightweight finish that captures intricate details.

Elegant Color Palette: A soothing Beige and Blue dual-tone finish that blends seamlessly with both modern and traditional home interiors.

Substantial Presence: Standing at 38 cm (approx. 15 inches) tall and weighing 7 kg, it serves as a prominent focal point for entryways, living rooms, or meditation corners.

Symbol of Peace: Designed in the "Blessing" (Abhaya Mudra) pose, symbolizing protection, peace, and the dispelling of fear.

Weather Resistant: The polyresin material is more resilient than traditional clay or plaster, making it easier to clean and maintain over time.

Versatile Decor & Gifting: An ideal choice for housewarming gifts, spiritual celebrations, or as a centerpiece for zen-inspired garden spaces.

Q1: What is the exact size and weight of this Buddha statue?

A: This statue stands 38 cm in height and weighs approximately 7 kg, making it a sturdy and significant decor piece.

Q2: Is this statue suitable for outdoor use?

A: Yes, the high-quality polyresin material is generally weather-resistant. However, to maintain the vibrant beige and blue finish for years, we recommend placing it in a semi-shaded area or indoors.

Q3: How should I clean the Polyresin Blessing Buddha?

A: Cleaning is simple! Just use a soft, dry microfiber cloth to wipe away dust. Avoid using harsh chemicals or abrasive scrubbers to protect the hand-painted finish.

Q4: Can I return the product if it arrives damaged?

A: Absolutely. Phooldaan has a customer-friendly return policy. If the product is received in a damaged condition, please take a photo and contact us within 7 days of delivery to initiate a replacement or refund.

Q5: Is each piece identical to the photos?

A: Since these are handcrafted by artisans, slight variations in texture and color may occur. These are not defects but unique characteristics that make your specific statue one-of-a-kind.